Optix Eye Care, a well-established, highly progressive optometry practice and optical boutique, utilizes the unique talents of each of its team members to cultivate a highly engaging environment for patient-centered care. Dr. Kim Crouch provides routine and medically-based eye care for all ages, with an emphasis on wellness and prevention. Our optical boutique offers a thoughtfully curated space designed to provide our clients with diverse options and quality hand-crafted, independent eyewear. Our team is made up of self-motivated individuals working cohesively to support one another and bring the best possible experience to our patients.

We are currently seeking a dedicated Licensed Optician to join our dynamic team of high-energy individuals in delivering compassion and excellence to each individualized patient experience. As part of our team, you will fill an integral role, utilizing your optical acumen to further enhance our thriving Optical department.

What we expect you to bring to this role:

Adeptness in sales and service of eyeglasses, while displaying a commitment to customer service excellence
A thorough knowledge-base regarding frame lines; lens designs, materials, and enhancements
Experience as a team player who displays a strong commitment to the overall success of the team
Sense of efficiency, organization, and resourcefulness
Strong multi-tasking, decision-making, and problem-solving skills
Flexibility and ability to thrive in a fast-paced environment while using exceptional interpersonal skills to successfully navigate various personalities
A work ethic that delivers unwavering reliability and drive to stay on task
Exceptional customer service and conflict resolutions skills
Awareness of current fashion trends
Ability demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served
Be able read, write, and speak well enough to effectively communicate with patients and other staff members

What you can expect to do in this role:

Assist and educate patients with selection of frames, lenses, and lens enhancements based on doctor recommendations, patient’s prescription, and specific lifestyle needs
Connect and build strong rapport with patients
Process eyeglass orders, which includes pricing, measuring, filing vision plan insurance, and documenting patient charts
Control lab inventory through auditing tray management procedures, special orders, check-in, inspection and verification of lenses, monitoring of damaged and defective product, returns, scheduling of dispense appointments, and dispensing of glasses
Repair and adjust eyeglasses, while ensuring patient satisfaction
Operate specialized equipment to include lensometer, edging equipment, etc.
Assist with inventory of eyeglass frames, accessories, and tools
Secondarily, as needed, may provide office support by answering incoming calls, scheduling appointments, and checking patients in for appointments
This job description is meant to be a guideline for coordinating daily activities; other duties will be performed as assigned
Attend continuing education courses to keep informed of new technology and advances in the optical industry
Must attain and remain current with State Optician’s Licensure requirements; and BluTech, OSHA & HIPAA certifications

What you can expect from Optix Eye Care:

Great benefits including: group health insurance, paid time off, paid holidays, employee and family discounts, opportunities for growth and certifications, retirement plan
An inviting team culture where working together and supporting one another is a top priority
The opportunity to train on-the-job for a fulfilling career
Competitive compensation

If you feel your vision for professional growth aligns with who we are, what we do and how we do it, we invite you to submit your resume and cover letter and introduce yourself. We would love to meet you!

Job Type: Full-time (Monday–Friday, no nights or weekends)

Ability to commute/relocate: Weaverville, NC 28787: Reliably commute or planning to relocate before starting work (Required)

Education: High school or equivalent (Required)

Experience: